If you want to use Mukuru in Zimbabwe — whether to receive international remittances, send money locally, or activate the new Mukuru Wallet — here’s how you can register quickly and smoothly.
Why Register with Mukuru
Mukuru offers money transfers, international remittances, and a mobile wallet — which allows sending, receiving, storing money, paying bills, buying airtime, and more.
With the new Mukuru Wallet, you get added convenience — you can cash out, transfer funds, and use mobile transactions directly from your phone.
Mukuru is available across Zimbabwe, and supports both cash‑out at branches / payout‑points and digital wallet services.
What You Need to Register
Before you begin, make sure you have:
A valid ID document — this can be a national ID, passport, or driver’s licence.
(In some cases) proof of address, depending on the type of account / wallet you want.
To be at least 18 years old (as per Mukuru’s terms for registration).
Methods to Register with Mukuru in Zimbabwe
You have multiple options — choose the one most convenient for you:
• Online / WhatsApp / USSD Self‑Sign Up
Mukuru allows new customers to register remotely. You can start the process via their WhatsApp number for Zimbabwe.
You’ll need to submit your ID (photo or scan) and possibly proof of address if required.
Once verified, you’ll have a Mukuru account and can activate the Wallet if desired.
• Visit a Mukuru Booth or Branch
If you prefer in-person registration, visit any Mukuru branch or booth in Zimbabwe. Bring your ID/passport/driver’s licence.
A staff member will help you fill out the registration form, verify your identity, and complete the sign‑up.
Activating the Mukuru Wallet
If you plan to use Mukuru beyond just cash‑in / cash‑out — for local transfers, paying bills, or storing money — you’ll likely want to activate the Mukuru Wallet. Here’s how:
After your Mukuru account is verified and active, choose the “Wallet” option on the Mukuru platform.
Accept the Wallet’s terms and conditions.
Create a 5‑digit PIN to secure your wallet.
Once activated, you can load money, send or receive funds, cash out, or pay bills directly from your phone.
Common Questions About Mukuru Registration
Do I need to sign up to receive money via Mukuru?
Yes — if you want to receive international remittances through Mukuru, you need a registered Mukuru account.
Is registration free?
Generally, yes. Mukuru does not charge a fee just for registering. Fees come when doing transactions.
What kind of ID is acceptable?
Valid national ID, passport or driver’s licence — depending on what you have.
Can I register from home?
Yes — through WhatsApp, USSD, or the Mukuru App/website, if available.
How long does registration take?
In many cases, registration and verification can be completed within 24 hours after submission.
Tips for Smooth Registration
Have your valid ID (and proof of address if needed) scanned or ready as a clear photo.
Use the official Mukuru WhatsApp number or visit a recognized booth/branch — avoid unofficial agents.
If signing up remotely, double‑check that your ID image is clear to avoid delays in verification.
Once the Wallet is activated, keep your 5‑digit PIN private.
